1. Introduction
24-7 Learning is an online educational marketplace operated. We are committed to protecting the privacy, confidentiality and personal information of students, parents, guardians, tutors and all other individuals who access or use our website and educational services.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, book tutoring sessions, enrol in group classes, purchase recorded courses, access academic coaching services or otherwise interact with 24-7 Learning. We recognise that many of our users are children and young people, and we are committed to handling their personal information with particular care.
By using our services, you acknowledge that your personal information will be handled as described in this Privacy Policy. Where consent is required by law, we will request the appropriate consent separately. This policy should be read alongside our Terms & Conditions and any additional notices provided when specific information is collected.
2. Information We Collect
We collect personal information that is reasonably necessary to operate our educational marketplace, deliver purchased services, maintain account security and provide customer support. The information collected will depend on whether you are a student, parent, guardian, tutor or other website visitor.
When creating an account, users may be asked to provide their full name, email address, telephone number, country of residence, account type and other relevant registration details. We may also collect age-related information, educational level, subjects of interest and account preferences to help provide appropriate services.
For students, we may collect information concerning academic interests, learning objectives, lesson bookings, course enrolments, attendance, educational progress, assignments and feedback from tutors. Information voluntarily provided during consultations or tutoring sessions may also be collected where necessary to personalise educational support.
Parents and guardians may provide their contact details, information about their relationship to a student, parental approval records and details needed to manage linked student accounts. Where a parent manages more than one child through the platform, relevant account and purchase information may be associated with that parent's account.
Tutors and educational providers may be required to provide professional biographies, qualifications, teaching experience, subject specialisations, availability, profile photographs and information necessary to administer their services and payments. Additional identity or qualification verification information may be requested where appropriate.
When customers make bookings or purchases, we collect relevant transaction details, including the service selected, purchase amount, booking schedule, payment status, transaction reference, applicable discounts, credits and refund information. Payments may be handled by authorised third-party payment processors. We do not intend to store complete payment card numbers or card security codes within our own customer records.
We may also collect communications submitted through customer support, contact forms, emails or approved messaging features, including enquiries, complaints, supporting documents and information reasonably necessary to resolve a reported issue.
3. How We Use Personal Information
We use personal information to operate 24-7 Learning and provide the educational services requested by our customers. This includes creating and managing accounts, verifying parental approval, connecting students with tutors, arranging lessons, administering group classes, providing recorded-course access and preparing personalised academic coaching documents.
Information may also be used to manage payments, issue receipts, administer lesson credits, process refunds, maintain booking and attendance records and communicate relevant changes to scheduled services. We use contact information to respond to enquiries, provide customer support and send important notifications relating to accounts, bookings, purchases or platform operations.
We may process information to verify tutor qualifications, review educational service quality, investigate complaints, prevent fraud and maintain the safety and security of our learning environment. Technical information may be used to identify website problems, protect against unauthorised access, assess website performance and improve the customer experience.
Where permitted by law, and with consent where required, we may use contact information to communicate educational opportunities, new courses, promotions and other services that may be of interest. Customers may unsubscribe from promotional communications without affecting their ability to receive necessary account or service notifications.
Personal information will not be used for unrelated purposes without an appropriate legal basis and any additional notice or consent required by law.
4. Legal Basis for Processing
24-7 Learning processes personal information in accordance with applicable data protection requirements, including Jamaica's Data Protection Act, 2020. Depending on the circumstances, processing may be necessary to provide a purchased service, administer a contractual relationship, comply with a legal obligation, protect users, pursue a legitimate purpose permitted by law or act on valid consent.
Where we rely on consent, we will seek to ensure that the individual understands the relevant purpose and that the consent is appropriately obtained and recorded. Consent to participate in educational services will not automatically be treated as consent to receive promotional communications or to have photographs, testimonials or recordings used for marketing.
Where consent is withdrawn, we will respect that decision in accordance with applicable law. Certain information may still need to be retained or processed where another lawful basis applies, such as financial recordkeeping, safeguarding or the resolution of an outstanding dispute.
5. Children's Privacy and Parental Approval
24-7 Learning recognises the importance of protecting children and young people who participate in online education. Students under eighteen (18) years of age may begin registering themselves on the platform, but they must obtain approval from a parent or legal guardian before their accounts are fully activated.
Our intended approval process involves contacting the parent or guardian by email, obtaining the necessary authorisation and maintaining an appropriate record of the approval received. Until approval has been verified, access to certain services, including purchases, bookings and direct tutor communication, may be restricted. Where necessary, we may request additional information to verify that the individual providing approval has the authority to act on the student's behalf.
We aim to collect only the personal information reasonably necessary for a child's participation in educational services. Identifiable student information will not be made publicly available merely because a student creates an account or attends a lesson. Parents and guardians may be able to manage linked student accounts and access relevant educational information, subject to the platform's available features and appropriate verification.
We will not knowingly publish identifiable photographs, student testimonials, private consultation documents or lesson recordings involving minors for promotional purposes without appropriate authorisation. Parents and guardians may contact us to review or withdraw their approval, and such requests will be handled in accordance with applicable law and any outstanding service obligations.
6. Tutoring, Online Classes and Academic Coaching
To deliver tutoring and educational support, we may share relevant student information with the tutor or provider responsible for the purchased service. This may include the student's name, educational level, subject, learning objectives, booking schedule and information voluntarily provided to support the lesson.
Tutors are expected to use student information only for legitimate educational purposes and to maintain appropriate confidentiality. They must not disclose, sell or misuse information obtained through their involvement with 24-7 Learning. Access to student information should be limited to what is reasonably necessary for the delivery of the assigned service.
For Academic Coaching & Student Support, we may collect information about academic performance, study habits, educational concerns, examination preparation, learning preferences and future academic goals. This information may be used to conduct consultations and prepare personalised learning plans, academic strategies and other written recommendations. We encourage parents and students to provide only information that is relevant to the service being requested.
Academic coaching documents and consultation information will be handled confidentially and shared only with authorised individuals or service providers who reasonably require access. Such information will not be published or used in promotional materials without appropriate permission.
7. Online Meetings, Recordings and Recorded Courses
Online tutoring and group classes may be delivered through virtual classroom software or authorised third-party meeting services. Depending on the service used, participation may involve the processing of display names, audio, video, chat messages, shared documents, attendance records and technical connection information.
Where lesson recording is offered or enabled, participants will be provided with appropriate notice, and consent or other authorisation will be obtained where required by law. Recordings will be used only for disclosed and authorised purposes, with access restricted as appropriate. Students, tutors and other users must not independently record or distribute private learning sessions in violation of our Terms & Conditions or applicable law.
For recorded courses, we may maintain enrolment details, purchase records, access information and available course-progress data. This information enables us to provide access to purchased materials, manage individual student enrolments and respond to technical or account-related enquiries.
Recorded-course videos and related resources may be processed or streamed through authorised third-party technology providers. Customers should also refer to our Terms & Conditions for the rules governing course access, downloading restrictions and permitted use of educational materials.
8. Payments and Financial Information
Payments for services offered through 24-7 Learning may be processed by authorised third-party payment providers, such as Fiserv, PayPal or other payment services made available through the website. The payment methods available to customers may change as integrations are introduced, tested or updated.
When a purchase is made, we may receive transaction confirmations, payment references, amounts paid, payment status and other information necessary for processing bookings, maintaining financial records and responding to payment enquiries. Sensitive payment card information entered directly into a payment provider's checkout is subject to that provider's security arrangements and privacy practices.
We may retain relevant transaction, refund, credit and accounting information for legitimate administrative purposes and to comply with financial or legal obligations. Customers are encouraged to review the privacy policies of the payment services they use.
9. Sharing Information with Third Parties
24-7 Learning may engage trusted service providers to support website hosting, email, online education, payments, video streaming, customer support, analytics, website security and communications. These providers may process personal information where reasonably necessary to perform services on our behalf.
Depending on which systems are active, service providers may include Hostinger for website hosting and email; Yo!Coach and authorised technical providers for marketplace operations; payment processors such as Fiserv and PayPal; authorised virtual classroom and video conferencing providers; MUX for video hosting; HeyZilo for customer support; and Google services for productivity, website security or analytics. Marketing platforms such as Mailchimp may also be used where introduced and appropriately configured.
Not all of these services will necessarily be active at the same time. The information shared will depend on the integrations actually enabled and the purposes for which they are used.
We seek to limit information sharing to what is reasonably necessary and to apply appropriate security, confidentiality and contractual safeguards. Certain providers may operate as independent data controllers and process information under their own privacy policies.
We do not sell personal information to advertisers or unrelated third parties. Personal information may also be disclosed where required by law, in response to lawful requests from authorities or where reasonably necessary to address serious safety or security concerns in accordance with applicable law.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, maintain login sessions, protect accounts, remember user preferences and improve website performance. Certain technical information may also be collected to help identify errors, prevent automated misuse and maintain platform security.
Where enabled, analytics services may help us understand how visitors use the website, which pages are accessed and where improvements may be needed. Marketing or advertising-related technologies may also be introduced in the future, subject to applicable privacy and consent requirements.
Where consent is legally required for non-essential cookies or tracking technologies, we will seek to provide an appropriate means of obtaining and managing that consent. Users may also manage cookies through their browser settings, although disabling certain essential cookies may interfere with website functionality.
Further details about the specific cookies and technologies in use may be provided through a separate cookie notice or preference tool.
11. Marketing, Promotions and Referral Programmes
24-7 Learning may communicate information about tutoring services, academic programmes, recorded courses, promotional offers and educational opportunities. Marketing communications will be sent only where permitted by applicable law, with consent obtained where necessary.
Customers may withdraw their marketing consent or unsubscribe using the instructions included in promotional communications or by contacting us directly. Unsubscribing from marketing will not prevent important notifications concerning purchases, bookings, account security or educational services.
Where referral programmes or promotional rewards are offered, we may process relevant referral identifiers, qualifying purchases and reward information to administer the programme and prevent misuse. We will not unnecessarily disclose personal information about referred individuals to those who refer them.
Information relating to minors will be handled with additional care and will not be used for targeted promotional activities without an appropriate lawful basis and safeguards.
12. Storage, Security and International Transfers
We take reasonable steps to protect personal information against unauthorised access, misuse, disclosure, alteration, loss or destruction. Our security arrangements are intended to include appropriate access restrictions, account authentication, confidentiality requirements, technical safeguards and procedures for responding to suspected security incidents.
Access to student information, financial records and sensitive administrative information should be limited to authorised individuals who require that information for legitimate purposes. We also seek to work with technology providers that maintain suitable security practices.
Because 24-7 Learning uses online technologies, information may be stored or processed outside Jamaica by authorised service providers. Where international transfers occur, we will seek to comply with applicable legal requirements and implement appropriate safeguards for the information being transferred, particularly where children's information is involved.
Although we take reasonable precautions, no internet-based service can guarantee absolute security. Users should protect their login credentials and notify us promptly if they suspect unauthorised account access or another security concern. Where a personal-data breach occurs, we will investigate and make notifications to authorities or affected individuals where required by law.
13. How Long We Retain Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to satisfy applicable legal and regulatory obligations. Retention periods may differ according to the type of information, the nature of the service and the circumstances involved.
Account information may be retained while an account remains active and for an appropriate period afterwards where necessary. Transaction and payment records may be retained to meet accounting, taxation and financial reporting requirements. Educational records, consultation documents, attendance information and customer support communications may be retained for legitimate service administration, safeguarding, dispute resolution and other lawful purposes.
Where information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it. Certain information may remain in protected backups for a limited period in accordance with legitimate backup and recovery procedures.
Account closure does not necessarily result in the immediate deletion of all associated records where continued retention is legally justified.
14. Your Privacy Rights
Individuals may have rights concerning their personal information under Jamaica's Data Protection Act, 2020, and other applicable laws. Depending on the circumstances, these may include the right to receive information about how personal data is used, request access to personal information, seek correction of inaccurate records, object to certain processing activities and exercise other rights or remedies provided by law.
Individuals may also withdraw consent where processing depends on consent, subject to any other lawful basis that permits or requires continued processing. Requests for deletion, restrictions on processing or other actions will be assessed in accordance with the applicable legal requirements.
To exercise a privacy right, customers may contact us using the privacy contact details provided below. We may request reasonable verification of identity or parental authority before disclosing information or making changes to an account. Requests will be addressed within applicable legal timeframes, and we will explain where a request cannot be fulfilled in full.
Parents and legal guardians may make appropriate enquiries concerning information held about children under their care, subject to applicable legal requirements and safeguards.
15. Customer Support, Complaints and Safeguarding
When customers contact 24-7 Learning with questions or complaints, we may collect and retain relevant communications, booking information, transaction references and supporting documents so that the matter can be reviewed fairly.
Ordinary complaints will be acknowledged in accordance with our published customer support policy, which provides for acknowledgement within three (3) business days. Complex matters may require further investigation and the involvement of authorised staff or relevant service providers.
Concerns involving suspected abuse, exploitation, inappropriate conduct toward minors or other urgent safeguarding risks will receive immediate priority. We may restrict access, preserve relevant information, investigate reported concerns or contact appropriate authorities where necessary and legally justified.
Safeguarding information will be handled with appropriate confidentiality and access controls. Such matters should be accessible only to authorised persons with a legitimate responsibility for responding to the concern.
24-7 Learning may use automated tools to support website functionality, customer service, account administration, security and communication. These may include automated notifications, support ticket routing and AI-assisted customer service features where introduced.
Information submitted through such services may be processed to respond to enquiries, direct requests to appropriate staff or assist with administrative activities. We will seek to avoid unnecessary disclosure of personal information and apply appropriate safeguards to the use of automated systems.
Decisions involving significant safeguarding concerns or important individual rights will be subject to appropriate human involvement where required by law. Where automated tools materially affect the handling of personal information, we will provide any additional notices required by applicable law.
17. External Websites and Third-Party Services
Our website may contain links to external websites, educational resources or third-party services that operate independently of 24-7 Learning. These websites and services may have their own privacy policies and information-handling practices.
We encourage users to review the relevant privacy policies before providing personal information to external services. While we seek to work with appropriate providers, 24-7 Learning does not control the independent privacy practices of external websites.
The use of third-party technology does not remove any legal responsibilities that 24-7 Learning may have concerning the personal information it controls.
We may revise this Privacy Policy periodically to reflect changes in our educational services, platform technology, operational practices or applicable laws.
When the policy is updated, the revised version will be published on our website with an updated effective date. Where changes materially affect how personal information is collected or used, we will provide additional notice or request consent where required.
We encourage users to review this Privacy Policy periodically to remain informed about how their information is handled.
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact 24-7 Learning using the information below. We will review privacy enquiries and complaints and respond in accordance with our legal obligations.
24-7 Learning
Website: www.24-7learning.com
Privacy Email: support@24-7learning.com
Business Address: #11, Ken's Plaza, 85 Market St., Falmouth, Trelawny, Jamaica
24-7 Learning is committed to protecting personal information, respecting the privacy of families and educators, and providing a safe and trustworthy online learning environment.
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